I blame Microsoft…sort of.

Late last night I was sent a tweet from @CalgaryRealtorJim Sparrow, asking for some help for a colleague of his, @jolenta with a Mac related issue. Jim knows that I’ve got nothing but Mac’s at home, and no doubt with my Mac OS X – Snow Leopard upgrade post recently there’s definitely a clue there that I own one.

To make a long story short, it turns out the issue was that whenever a PDF was forwarded to any of Jolenta’s clients or colleagues on a Windows machine, the PDF was corrupt and un-viewable. Well it turned out that Entourage was the culprit.

Entourage preferences screen shotI’m working on getting a screen shot of the setting (since I don’t run Entourage as my email client) so that you can see the fix. Essentially if you’re running into the issue where you send a file attached to your email in Microsoft Entourage on Mac (obviously since it’s not available on that Windows system) and only Mac users can open it:

  1. You’ve picked the right users to have as friends and should encourage those with problems to make the switch
  2. You need to go into the Entourage preferences and adjust the attachment settings from “Mac (Binhex)” to “Any Computer (AppleDouble)”

I see this as a great example of just helping people out and what good the internet has given to the world. I’ve never met Jolenta, nor Jim, yet I made sure that the problem was solved because of trusted communications we’ve had online—in a virtual world essentially.

Have you helped anyone you’ve never met? I’ve even had clients that I’d never met. The world just keeps getting smaller.

This entry was posted on Sunday, January 3rd, 2010 at 11:36 pm and is filed under Life, Twitter. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “I blame Microsoft…sort of.”

  1. Madison homes for sale Says:

    It’s crazy how such a small problem could have plagued me for so long. I chalked it up to the fact that so many different pieces of technology were involved (printer/scanner, Mac, my PC, clients’ PCs, iPhone, Entourage, Gmail, etc). Thank you again for taking the time to focus on my dilemma. If you hadn’t said you had a feeling Entourage must be the culprit it could have taken me much longer to figure it out. I had posted the problem on Apple’s site yesterday but the only reply I got was so off base, it would sent me in the wrong direction for who-knows-how-long. As for the posting on HP’s site, I got no replies. Maybe I’m asking for too quick a response (1-2 days turnaround) but that’s so normal on Twitter it’s what you come to expect, especially when your business is being severely disrupted. Anyway, I can honestly say that I have made some fantastic contacts through Twitter. Not only is this crazy PDF nightmare over but I have also made some terrific friends and closed several pieces of business in 2009 just from hanging out and talking to people I like!

  2. Tweets that mention 360aday.com » Blog Archive » I blame Microsoft…sort of. -- Topsy.com Says:

    […] This post was mentioned on Twitter by Jim Sparrow, Lake & City Homes. Lake & City Homes said: RT @tweetmeme I blame Microsoft…sort of. http://tinyurl.com/yzddlj5 […]

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